Privacy Policy

Effective Date: 20 Aug 2025

Dean & Co Electrical (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or communicate with us via phone, email, or SMS.

1. Information We Collect

We may collect the following personal information when you submit a form or contact us:

• Full name
• Email address
• Phone number
• Appointment or booking details
• Message content you submit

2. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

• What are cookies: Cookies are small data files stored on your device that help us improve website functionality and understand user behavior.
• How we use them: We use cookies to remember your preferences, analyze site traffic, and ensure our contact forms function correctly.
• Your choices: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without them.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our electrical services.
• Process and confirm service appointments.
• Send SMS notifications, reminders, and customer service updates.
• Communicate with you regarding inquiries or promotional offers.
• Comply with legal and regulatory requirements.

4. SMS Opt-In and Communication

We provide the option to receive SMS/text messages for service updates, appointment reminders, and consultations.

• How to Opt-In: You can opt-in by providing your phone number and checking the consent box on our website contact forms.
• Support & Opt-Out: You can reply STOP at any time to unsubscribe. For assistance, reply HELP or email service@deancoelectrical.com.
• Disclaimer: Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

5. Sharing Your Information (SMS Compliance)

We do not sell, rent, or trade your personal information. We share data only with service providers who assist in our operations (such as our website host or CRM), all of whom are bound by confidentiality.

Strict SMS Data Protection:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Furthermore, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

6. Data Security

We implement administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet or wireless network is 100% secure.

7. Children’s Privacy & Age Restriction

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. By using our website, you represent and warrant that you are at least 18 years old.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates the most recent update.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Dean & Co Electrical Email: service@deancoelectrical.com

Phone: 740-845-9878